Frequently Asked Questions

For most orders the delivery courier will send text messages providing tracking updates. If no tracking information has been received please contact the office on 01453 540600 and we will contact the courier.

Same day collection is available for most items showing in stock, please contact the office for confirmation on 01453 540600 before placing your order.

Our finance partner is The Oxford Funding Company Ltd, you can find out more about them here.

The Oxford Funding Company are an independent business equipment finance brokerage providing quick, easy and affordable funding to UK businesses wanting new equipment, or looking to grow their business. Their solutions make getting finance a quick, friendly and hassle-free experience. Oxford Funding provides a simple no-obligation, no-fee service.

You can find our full returns policy here. Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

• The product was purchased in the last 15 days
• The product is in its original packaging
• The product isn’t used or damaged
• You have the receipt or proof of purchase

Sure, contractors who own an existing DOFF or Torc can utilise the Stonehealth hire fleet to add to their capabilities. This option is not available to those who don’t own a DOFF/TORC.

Yes, we can provide project specific consultancy for free! Simply send some photos and along with project details to info@stonehealth.com. Our response time is generally just a few hours.

Ceramic nozzles give a slightly sharper edge which is beneficial for paint removal.